Privacy Policy

1. Introduction

Welcome to Glow Niche Loyalty ("we," "our," or "us"), operated at glownicheloyalty.app. We provide a Shopify-integrated membership and loyalty platform designed specifically for artisan brands and independent makers. We respect your privacy and are committed to protecting the personal data of both our Merchants and their Members (customers).

2. Information We Collect

3. How We Use Your Data

• Generate unique discount codes (e.g., NICHE-XXXXXXXX) and manage digital artisan membership cards.
• Send automated marketing emails via Resend to deliver campaign rewards to your customers.
• Provide analytics on campaign performance, email open rates, and customer retention.
• Process subscription payments through Creem and improve platform stability.

4. Data Storage and Security

• Infrastructure: Your data is stored using Neon (PostgreSQL), a secure, cloud-native database.
• Security: We implement industry-standard encryption to protect data at rest and in transit. However, no method of transmission over the internet is 100% secure.
• Retention: We retain personal data only as long as an account is active or as needed to provide services.

5. Third-Party Services

We share data only with essential service providers necessary to operate our platform:

• Vercel: Hosting and Deployment — servers located in secure data centers.
• Neon: Database Management (PostgreSQL) — secure cloud-native storage.
• Creem: Payment Processing — handles subscription billing; we do not store credit card details.
• Resend/Twilio: Resend — for delivering campaign emails to your customers. Shopify — for store synchronization and OAuth authentication. These partners process your data in accordance with their own privacy policies and applicable regulations.

6. Your Rights (GDPR & CCPA)

Depending on your location, you have the following rights:

• Access & Portability: Request a copy of the data we hold about you.
• Correction & Deletion: Request that we update or erase your personal information.
• Opt-Out: Members can unsubscribe from marketing communications at any time using the "Unsubscribe" link in emails or replying "STOP" to SMS.

7. Cookies

We use essential cookies to maintain your session and remember your preferences. We do not use intrusive tracking or third-party advertising cookies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.